Privacy Policy

3 Win Investor Limited, trading as Coventry Rooms (covrooms.co.uk), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data. We are registered with the Information Commissioner's Office under registration number ZB060185.

We may collect your name, contact details, email address, housing situation and support needs (where provided by a referral agency), and any information you voluntarily submit via our referral or tenant application forms.

• To assess referral applications and tenant suitability.
• To communicate with referrers, RSL partners, and prospective residents.
• To comply with our legal and regulatory obligations.
• To operate and improve this website.

We process personal data under Article 6(1)(b) (contract/pre-contract), Article 6(1)(c) (legal obligation), and Article 6(1)(f) (legitimate interests) of the UK GDPR. Where sensitive data relating to health or vulnerability is shared by a referral agency, we rely on Article 9(2)(g).

We do not sell your data. We may share data with our RSL partner for placement assessment purposes, and with contractors or service providers who process data on our behalf under data processing agreements.

Personal data is retained for no longer than necessary. Referral and tenancy data is retained for up to 6 years in line with legal requirements.

You have the right to access, correct, delete, or restrict processing of your personal data. To exercise your rights, contact us at rooms@3win.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.

This website uses cookies. Please see our Cookie Policy for full details.

This policy was last updated June 2026 and will be reviewed annually.